customer care

SMI WARRANTY POLICY

All SMI Manufactured products come with a 90-Day Limited Warranty.

Any defective product must be returned to SMI with an itemized receipt as proof of purchase. Limited Warranty applies only to products that are returned within 90-days of the invoice date. If a product is deemed defective by SMI, the customer will receive a replacement product. 

Limited Warranty

Limited warranty is strictly limited to the repair or replacement of the purchased product and does not cover damages caused by physical or natural destruction, misuse, or other external causes. Any damage, rips, or tears to the material of a product is not covered under warranty. Only manufacturer defects will qualify as a defective product and will be replaced at the discretion of SMI.

Return Process

  • Contact SMI directly at (352) 472-5130 or davida@specialtymachining.net   
  • All return product claims MUST be authorized by a representative of Specialty Machining Inc. Failure to obtain SMI authorization before returning product may result in refusal of the shipment at the sender’s expense.
  • Once the return is authorized, the customer’s name and shipping information must be clearly marked on the shipping box and/or documentation contained inside the package.
  • The customer is responsible for shipping and handling costs incurred when returning the product to SMI if shipped without prior SMI authorization to return defective products and issued RMA. SMI will cover the shipping costs associated with sending the replacement item back to the customer. If the item is found to be working when reviewed, SMI will not cover the costs to return the item back to the customer.

For more information see www.specialtymachining.net/customer-care

Thank-you in advance for your co-operation,

Specialty Machining Inc.

(Revised JULY 2022)

Specialty Machining