Our Guarantee to our Customers
At Specialty Machining Inc., we strive to provide the best possible customer experience, from on-time delivery to fair pricing, and consistent, industry-leading quality and service. Our guarantee to our customers is that we will always stand behind our workmanship and our team members.
It is our philosophy that people buy from people. If we are not living up to this guarantee, it is our job to make it right. If for any reason you are not satisfied with the level of quality and service we provide, please contact us immediately and someone will work with you to correct any issues.
All SMI Manufactured products come with a 90-Day Limited Warranty. Any defective product must be returned to SMI with an itemized receipt as proof of purchase. Limited Warranty applies only to products that are returned within 90-days of the invoice date. If a product is deemed defective by SMI, the customer will receive a replacement product.
To initiate a return, the return process is outlined below.
Limited warranty is strictly limited to the repair or replacement of the purchased product and does not cover damages caused by physical or natural destruction, misuse, or other external causes. Any damage, rips, or tears to the material of a product is not covered under warranty. Only manufacturer defects will qualify as a defective product and will be replaced at the discretion of SMI.
Contact SMI directly at (352) 472-5130 or firstname.lastname@example.org
All return product claims MUST be authorized by a representative of Specialty Machining Inc. and an RMA# must be issued prior to returning parts. Failure to obtain SMI authorization before returning product may result in refusal of the shipment at the sender's expense.
Once the return is authorized with an RMA#, the customer’s name and shipping information must be clearly marked on the shipping box and/or documentation contained inside the package.
The customer is responsible for shipping and handling costs incurred when returning the product to SMI if shipped without prior SMI authorization to return defective products and issued RMA. SMI will cover the shipping costs associated with sending the replacement item back to the customer. If the item is found to be working when reviewed, SMI will not cover the costs to return the item back to the customer.